Account, Pro, privacy, and troubleshooting

Edit your profile and sign-in settings

Open Profile → Edit to update your photo, name, username, Instagram, and location. Tap Save when finished. Under Face ID & Passkeys, use Set up Face ID or a passkey and follow the device prompts. Keep access to your original sign-in method while setting this up.

Manage privacy and permissions

Review Age & Privacy and Court check-in in Edit Profile. Exact birth date and age remain private; the optional age-range setting controls the public range. Review check-in visibility before enabling it. Use your device’s Settings to review Pickleball365 notification, photo, camera, and location permissions. Turn on only the permissions you want to use.

Subscribe to Pro or restore access

The purchase screen shows the current offer and price.

1. Open a Go Pro or Unlock Pro entry in the app.
2. Read the features, billing period, price, and renewal terms shown before confirming with Apple.
3. Wait for the purchase confirmation. If Apple approval is pending, do not buy again.
4. If you already purchased but access is missing, open the purchase screen and tap Restore using the Apple account that purchased it.

Cancel renewal or delete your account

For an Apple subscription, open your device’s Settings → Apple Account → Subscriptions and select Pickleball365 to manage renewal. Deleting the app does not cancel a subscription. To delete your Pickleball365 account, open Profile → Edit → Delete account, read the permanent-deletion warning, and complete the requested identity confirmation. Account deletion does not cancel an Apple subscription; manage it separately.

Troubleshoot an app problem

Check your connection and that you have the latest available app version. Reopen the affected screen and use its retry action. Before retrying a match submission, check whether the record already exists. For missing account data, confirm your original sign-in method. For club access, check membership or ask the manager.

Contact support

Email info@pickleball365.org with your device model, iOS version, app version, what you tried, and the exact error. Include the club, event, or match date when relevant. A screenshot can help, but remove private information. Never send passwords, sign-in codes, or payment-card details.